Terms and Conditions

To use this site you must confirm that you agree to the conditions set out below, which can be changed and for this purpose each time will require your confirmation of agreement.

Prices

All prices are in British pounds and may be changed without notice.

Burden of products

All measures of the products listed on the site are net weight as indicated on the label from the manufacturer. Due to variation in the weight of each product, it is possible to get a product with + or - 10% of the declared weight.

Availability

The goods are subject, depending on the availability at the moment. All products are property of Ventex BG to till full payment from the customer is submitted. It is possible that products which have been available at the time of ordering, have been exhausted at the time of preparation of the consignment. In such case you will be informed / in the presence of your phone / and you can select whether the out of stock product to replaced or get a full refund.

Orders are processed in the order they are received and the deadline for submission is 2 to 4 working days. During the holidays can be an extension of this period. Products are stored in cold rooms till leaving our warehouse. Frozen products have additional cooling insulation boxes.

Delivery

The cost of delivery is £7.99 / if no temporary offer / for mainland UK. For prices outside this area please check the attached table in section Shipping.

Delivery takes place from 2 to 4 working days, may be a difference in holidays and weekends.

Доставка на замразени продукти

При доставка на замразени продукти използваме опаковъчни и изолиращи материали пригодени специално за транспорт на подобни продукти. Нашите куриери съхраняват поръчката Ви в хладилни чанти, а при доставка с DPD има добавени екстра ледени опаковки. Правим всичко възможно продуктите да пристигнат при вас в перфектно състояние, но моля имайте предвид, че понякога, в редки случаи, те могат да пристигнат при Вас в охладено състояние. Никога не замразявайте отново подобни продукти, консумирайте ги в рамките на няколко дни.

Receipt of shipment

Always give a complete and accurate address for receipt and insure a presence all day. Delivery time - 9:00 to 17:00 from Monday to Friday. You will receive a message with the estimated time of delivery. There is a options for change if the given time does not suit you . The driver will visit your address at least two times before asking for instructions in the event of non-receipt of the consignment on your part. Receive the consignment at a convenient time and place. Fast and easy.

Order cancellation

The customer has the right to cancel an order and the full amount for it will be refunded to him, provided the order has not been sent yet.

When the order is canceled after it has been dispatched the amount will be refunded but the customer will be charged £ 10 for shipping costs in both directions.

This applies even when the delivery to the customer is free of charge, as it is paid by us.

Returns

If you are not satisfied with a product you can return it and get a full refund. The return delivery cost of the product to our warehouse is at the expense of the customer.The amount will be refunded upon receipt in our warehouse. It may takes up to 5 days the amount to reach client’s account.

Images

We've tried to display the colours and images of our products as accurately as possible. However, we can't guarantee that the product you will receive will be exactly the same as sometimes the labels and packages get changed.

Age limits for buying alcohol

By accepting our Term of use the customer confirm that he/she is over 18 years old and that the responsibilities who is going to consume the bought products are his.

Allergies

This website/online store does not show full information about the products. It is the clients responsibilities to read the label upon receiving. The client could contact us any time for additional information before ordering any product.

Privacy policy

Ventex BG www.bulgarianfood.co.uk respects your privacy and is committed to protecting your personal data. This privacy notice will tell you how we look after your personal data when you visit our website (regardless of where you are visiting from), what your privacy rights are and how the law protects you.

This privacy notice aims to give you information on how www.bulgarianfood.co.uk collects and processes your personal data through your use of this website, including any data you may provide when you sign up to our newsletter, make a purchase, or take part in a competition.

This website is not intended for children and we do not knowingly collect data relating to children.

It is important that you read this privacy notice together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy notice supplements the other notices and is not intended to override them.

Contact details

Our full details are:

Full name of legal entity: Ventex BG ltd

Email address: bulgarianfood@ventexbg.co.uk

Postal address: Unit 2 New England industrial estate, Gascoigne road, Barking, Essex IG11 7NZ

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows:

• Identity Data includes first name, maiden name, last name, username or similar identifier, title, etc.
• Contact Data includes billing address, delivery address, email address and telephone numbers.
• Financial Data
• Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.
• Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
• Profile Data includes your purchases or orders made by you, your interests, preferences, feedback and survey responses.
• Usage Data includes information about how you use our website, products and services.
• Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.

We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

If you fail to provide personal data

If you fail to provide personal data in situations where it is needed, we may not be able to fulfil the contract we have with you. This includes the provision of goods and services. In this case, we may have to cancel a product or service you have ordered with us, but we will notify you if this is the case.

We use a variety of methods to collect your data, including:

• Direct interactions. You may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us by post, phone, email or other forms of contact. This includes personal data you provide when you:
• apply for our products or services;
• create an account on our website;
• subscribe to our service or publications;
• Automated technologies or interactions. As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. Please see our cookie policy for further details.
• Third parties or publicly available sources. We may receive personal data about you from various third parties as set out below:
• Technical Data from the following parties:
• analytics providers such as Google, Bing, Facebook or LinkedIn based outside the EU;

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• Where we need to perform the contract we are about to enter into or have entered into with you.
• Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
• Where we need to comply with a legal or regulatory obligation.

Generally we do not rely on consent as a legal basis for processing your personal data other than in relation to sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us.

Purposes for which we will use your personal data

We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.

Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Marketing

We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising.

Promotional offers from us

We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you (we call this marketing).

You will receive marketing from us if you have requested information from us, purchased goods or services from us, or if you have provided us with your details when you entered a competition or registered for a promotion. You will only receive marketing communications if you have not 'opted out' of receiving that marketing.

Third-party marketing

We will never sell your personal data or allow other parties to use it for their own marketing purposes. However, we may use a third party marketing company (such as MailChimp) to send you information about our own services. We will get your express opt-in consent before we share your personal data with any company for marketing purposes.

Opting out

You can ask us or third parties to stop sending you marketing messages at any time by logging into the website and checking or unchecking relevant boxes to adjust your marketing preferences. You can also follow the 'opt out' links on any marketing message sent to you, or get in touch with us at any time.

Cookies

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies we use, please see our cookie policy.

Change of purpose

We will only ever use your personal data for the purposes stated, unless we need to use it for another reason, and that reason is compatible with the original purpose.

If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law. All data provided by you on this site may only be used for the purpose of your complete service and improvement of our service. All personal data is strictly secret.

Our security measures prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, only employees, agents, contractors and other parties with a business need are given access to your personal data. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

How long will you use my personal data for?

By law, we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers. This is for tax purposes only.

Our Facebook App is used solely for customers to share our offers with their friends. We do not directly store any personal data from Facebook when shares are made, but do record which customers have shared our offers. Facebook may however provide us with statistical data as to the reach and interactions with our shared offers.

How and why do we get your data? We only require the information we need to complete and deliver your order at your desired address. The information is entered by the customer when the online order is finalised. In order to submit online order the client needs to register an account with us. The customer may at any time cancel this account or download the information stored there. Changes can only be made by the client.

Only authorised staff, trained to work and store personal data, have access to the personal information entered by the client on his online order.

How long is the information stored?

All accounts are active but could be closed at any time if the customer would like to do so.

Correspondence via email or telephone is only made in connection with an active online order.

Advertising and promotional emails are only sent if the customer expressly agrees to receive such an emails.

Payment is made via credit / debit card or Paypal. The data is not public property at any time of the transaction. Ventex BG www.bulgarianfood.co.uk does not store payment card and account data. Payment is made by Paypal or Stripe, and they have an extremely high security system as well as personal data licenses.